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Frequently Asked Questions

How can we help?

FAQ

General Questions

How do I become an ambassador? 

We do have a brand ambassador program & take applications in the fall. Keep an eye out for that announcement so you can apply!! Thanks so much for your interest! 💖

Ordering

How do I create a chapter order?

Check out our custom order page HERE {Sam needs to link!!*} & we’ll reach out to help you get an order started!

Do you have a minimum order quantity? 

The minimum number of pieces required to place an order is 12 for apparel & some bid day bag items. Some smaller gift items have a higher minimum, but our sales team can help you navigate those items. Let us get creative with you! Reach out to hello@rushgreekgifts.com to get started & we can get specific details for you! 

Do you sell only bulk orders or can we build an online store? 

BOTH! We offer both options & can work with your chapter to see which option I’d the best fit. The online store requires a little more  time and planning, but we also offer a sorting option for online orders to be bagged & labeled. 

Shipping, Returns, Exchanges

What is your return policy? 

For any orders placed online at rushgreekgifts.com, we offer store credit for any returned items within 14 days of purchase. Items must be returned in original packaging with a receipt. Garments may not be washed. 

On custom orders, we do not offer the returns or exchange due to the custom design & print. However if your item(s) is incorrect, damaged, or lost in the mail — please reach out to our team to see horse we can best resolve this issue for you! Please drop us an email within 14 days of receiving your order and be sure to include your order number, item with the discrepancy, and a good contact phone number. Unfortunately refunds of any kind are not accepted after 14 days of receipt, so be sure to check your order as soon as you receive it.

What is your shipping policy?

TBD

Question Not Answered?

No worries! Reach out via our contact form and a member of our team will be in touch.

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