Frequently Asked Questions
FAQ
General Questions
How do I become an ambassador?
We do have a brand ambassador program & take applications in the fall. Keep an eye out for that announcement so you can apply!! Thanks so much for your interest! 💖
Where can I get custom Greek jackets made for my sorority in North Louisiana?
Rush Greek Gifts in Bossier City designs custom jackets built around your chapter's letters, colors, and insignia—not adapted from stock styles. Orders are scaled for full chapters or limited officer runs, with embroidery or printing selected based on your design complexity and preference.
How much does it cost to order custom jackets for a fraternity chapter in bulk?
Bulk jacket pricing depends on the style selected, decoration method (embroidery typically costs more than printing for complex designs), and total quantity. Larger orders generally reduce per-unit cost. Getting a custom quote with your design details and quantity gives you the most accurate number to work from.
What should I consider when choosing a custom Greek jacket company—fabric quality and design options?
Look for a company that builds designs from your chapter's actual specifications rather than adapting generic templates. Ask whether artwork is created specifically for your organization, which decoration methods are available, and whether production scales to your chapter's size. Generic off-the-shelf merchandise is the most common compromise in this market.
Which areas around Bossier City does Rush Greek Gifts serve for custom Greek apparel orders?
Orders are served across the Shreveport–Bossier City metro and extend to Haughton, Minden, and Vivian in Louisiana, as well as East Texas. Customers shop and order online, and Rush Greek Gifts ships completed orders throughout the service area.
What's the difference between ordering custom Greek apparel and buying stock Greek merchandise?
Stock merchandise is pre-designed and sold to multiple chapters—your chapter wears the same artwork as dozens of others. Custom-designed pieces are built from your chapter's colors, letter style, crest, and identity, so the finished product belongs specifically to your organization rather than a catalog.
Can boutique retailers order wholesale custom Greek apparel, or is this only for chapters?
Wholesale accounts are available for boutique owners and collegiate merchandise retailers who want to stock apparel branded with their own designs. The same custom design process applies—wholesale orders aren't limited to pre-set designs, and production scales to the volume the retailer needs.
What types of Greek apparel and merchandise can I order beyond just t-shirts?
The full range covers tees, tanks, sweatshirts, jackets, loungewear, hats, beanies, socks, tote bags, backpacks, and accessories—all custom-designed. Chapters can build a complete branded wardrobe or target specific items for recruitment, initiation, or event merchandise.
How does the custom design process work when placing a chapter order?
The process starts with your chapter's design concept—colors, letter style, crest, and any specific imagery. Artwork is created to match your specifications, you review and approve the design, then select your apparel style, sizing, and quantity. Production method (screen printing, embroidery, or heat transfer) is matched to design complexity and order volume.
What's the best way to order custom Greek gifts for new members or a chapter event?
Start with the occasion and budget, then identify which product types—apparel, bags, accessories, loungewear—serve your chapter's needs. Custom gifts for initiations, founder's day, or recruitment work best when they're designed around your chapter's specific colors and symbols rather than adapted from generic Greek merchandise.
Why do Greek chapters in the Shreveport and Bossier City area choose custom-designed apparel over national catalog suppliers?
Custom designs distinguish a chapter's identity on campus and at events—no other chapter wears the same piece. Regional organizations at LSU, Centenary, and surrounding universities increasingly use apparel as a chapter branding tool, which catalog merchandise can't replicate because the same designs are sold broadly across the country.
How do I get a quote for a custom chapter order, and what information do I need to have ready?
To get an accurate quote, have your chapter size or target quantity, preferred apparel type, decoration preferences, and a general idea of your design concept ready. Design complexity and quantity are the two biggest variables—knowing both upfront prevents significant price differences between an initial estimate and a final order.
What should I ask any custom Greek apparel company before placing a bulk order?
Ask whether artwork is created specifically for your chapter or adapted from existing templates, which decoration methods are available for your design, how proofing and approval work before production begins, and whether pricing scales with quantity. Those four questions surface most of the meaningful differences between providers in this market.
What should you ask a contractor before signing an estimate?
Ask what's included versus excluded, whether the price is fixed or an allowance, how scope changes are handled, and what documentation you'll receive. A detailed line-item estimate separates material, labor, disposal, and any permit costs so you can compare bids accurately.
Why do quotes for the same job vary so much between contractors?
Variation usually comes from differences in what's included — some bids cover permits, cleanup, and disposal while others list them as extras. Material quality and crew experience also affect price. Compare what each estimate excludes before deciding which is actually lower.
What affects the overall cost of a project?
Site conditions, material selection, access difficulty, and the amount of prep or existing damage discovered once work begins are the most common cost drivers. Scope changes after a job starts typically have a larger per-unit cost than the original estimate, so identifying issues early matters.
What happens if unexpected problems are found once work is already underway?
Reputable contractors document any discovered issue in writing and get approval before proceeding. That change order should describe the additional work, cost, and effect on the timeline. Verbal approvals during active jobs are where invoice surprises most often originate.
How do you evaluate two bids that look identical on paper?
Look past the total and examine scope, exclusions, materials specified, and how warranty coverage is described. A lower bid that omits disposal, permits, or post-job cleanup often costs more to reconcile later. Ask each contractor to walk through what happens if conditions differ from what the estimate assumed.
Why does contractor insurance matter for a homeowner hiring someone?
If a worker is injured on your property or neighboring property is damaged, your homeowner's policy may be exposed if the contractor lacks adequate coverage. Verify both general liability and workers' compensation are active before any crew starts — a certificate of insurance names you and your address specifically.
What should you expect before a crew arrives to start work?
Preparation typically involves clearing access routes, securing pets, and moving items from the work area. Knowing what the crew needs before day one prevents delays that push the schedule and can affect sequencing on jobs where phases depend on each other completing in order.
What does cleanup look like when a job is finished?
At minimum, debris removal and a site walkthrough confirming the finished work should happen before final payment. Jobs that leave material stacked on-site or skip a walkthrough make it harder to document punch-list items if an issue surfaces later.
What's the difference between a product warranty and a workmanship warranty?
A product warranty covers manufacturer defects in materials and is handled through the supplier, not the contractor. A workmanship warranty covers how the installation was done. If a problem traces back to faulty technique rather than a defective product, only the contractor's own warranty applies — so both matter.
How far in advance should you book a contractor for a planned project?
Lead times stretch during peak seasons when crews are committed weeks out. Scheduling earlier gives more flexibility on start dates and avoids the compressed options that come when demand is highest. Emergency or urgent work follows different availability than planned projects.
What are red flags in a contractor's proposal or sales approach?
Pressure to sign the same day, a quote given without a site visit, and vague scope language are consistent warning signs. Legitimate contractors give written estimates with enough detail to hold them accountable and don't require immediate decisions before conditions have been assessed in person.
Should you always go with the lowest bid on a job?
Low bids often reflect narrower scope, lower-grade materials, or assumptions that favorable conditions exist. The useful comparison is cost per what's actually delivered — including cleanup, permits, warranties, and what happens when the unexpected comes up mid-job.
Ordering
How do I create a chapter order?
Fill out our custom order form & we’ll reach out to help you get an order started!
Do you have a minimum order quantity?
The minimum number of pieces required to place an order is 12 for apparel & some bid day bag items. Some smaller gift items have a higher minimum, but our sales team can help you navigate those items. Let us get creative with you! Reach out to hello@rushgreekgifts.com to get started & we can get specific details for you!
Do you sell only bulk orders or can we build an online store?
BOTH! We offer both options & can work with your chapter to see which option is the best fit. The online store requires a little more time and planning, but we also offer a sorting option for online orders to be bagged & labeled.
Shipping, Returns, Exchanges
What is your return policy?
For any orders placed online at rushgreekgifts.com, we offer store credit for any returned items within 14 days of purchase. Items must be returned in original packaging with a receipt. Garments may not be washed.
On custom orders, we do not offer the returns or exchange due to the custom design & print. However, if your item(s) is incorrect, damaged, or lost in the mail — please reach out to our team to see how we can best resolve this issue for you! Please drop us an email within 14 days of receiving your order and be sure to include your order number, item with the discrepancy, and a good contact phone number. Unfortunately, refunds of any kind are not accepted after 14 days of receipt, so be sure to check your order as soon as you receive it.
What is your shipping policy?
We ship Monday-Friday from our warehouse using the fastest method possible and will send tracking by email! Orders are generally shipped within 24 hours or the next business day if placed on the weekends.
Question Not Answered?
No worries! Reach out via our contact form and a member of our team will be in touch.
